FAQs – Returns

Returns

The following reasons are valid for return:
1. If tem is damaged / defective / faulty after removing it from the packaging, and is within warranty
2. Delivered Item does not match order / sales invoice

The following reasons are invalid for return:
1. Change of Mind
2. Out of Warranty
3. Wear and Tear

We kindly request the customer to ship the item in question back to our servicing station. After we receive the item, please give us 3 – 5 business days to process the inspection. The time frame may increase if the item is coming from outside Metro Manila.

After we validate the return, we will credit back the amount to your payment origin.

Please note that some banks and credit card providers may take up to 21 business days or process and credit the amount to your card. Orders paid by cash will be credited to your preferred bank account, and may take up to 30 business days.

To return your item, please get in touch with our chat agents. They will provide you with steps on how to return the item. Currently, we have the following shipping options:
(a) Shipping (via LBC)
(b) Store Drop-off

Please use our LBC Shipping details when booking your return. Our chat agents will provide you with more information on this.

To ensure that your return will not be invalidated due to in-transit damage, kindly follow the packing guidelines below:

1. Wrap item in bubble wrap
2. Please item inside a box or a shipping pouch
3. Include all contents (User Manual, Packaging, Accessories, etc.)
4. Include the Sales Invoice
5. Ensure that your box/pouch is properly labeled with the following details:
    (a) Order Number
    (b) Your Name
    (c) Our return address

Please note that some banks and credit card providers may take up to 21 business days or process and credit the amount to your card. Orders paid by cash will be credited to your preferred bank account, and may take up to 30 business days.

We do not refund transactions in cash.

If upon inspection we do not see any problems with the product delivered, we will ship the item back to you after 3 – 5 business days.